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Unable to send texts from Sri Lanka

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Anonymous
Not applicable

on ‎25-06-2016 11:45

on ‎25-06-2016 11:45

Just arrive in Sri Lanka I have an iPhone 6, data roaming off. I can receive texts (Inc from uk) but when I send I get a message a few minutes later saying it failed

I'm current registered to dialog but have tried various local carriers - all the same. Any ideas?
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jonsie
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on ‎25-06-2016 15:24

on ‎25-06-2016 15:24

Pay monthly then please turn off mobile data which will cost £6.00/MB in Sri Lanka. Use wifi only, clean the sim card and reboot. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎25-06-2016 12:00

on ‎25-06-2016 12:00

Try rebooting the phone a couple of times - Are you on contract or PAYG?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎25-06-2016 13:25

on ‎25-06-2016 13:25

O2 don't have any roaming partners on pay and go in Sri Lanka. ...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
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on ‎25-06-2016 13:28

on ‎25-06-2016 13:28

Texts on pay monthly will cost 40p so better to use TU over wifi.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎25-06-2016 15:13

on ‎25-06-2016 15:13

Thanks for suggestions I'm a pay monthly customer. I have rebooted once but will give it another go...
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jonsie
Level 94: Supreme
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on ‎25-06-2016 15:24

on ‎25-06-2016 15:24

Pay monthly then please turn off mobile data which will cost £6.00/MB in Sri Lanka. Use wifi only, clean the sim card and reboot. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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