This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to send texts from Sri Lanka

Go to solution
Anonymous
Not applicable

on ‎25-06-2016 11:45

on ‎25-06-2016 11:45

Just arrive in Sri Lanka I have an iPhone 6, data roaming off. I can receive texts (Inc from uk) but when I send I get a message a few minutes later saying it failed

I'm current registered to dialog but have tried various local carriers - all the same. Any ideas?
Message 1 of 6
2,502 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎25-06-2016 15:24

on ‎25-06-2016 15:24

Pay monthly then please turn off mobile data which will cost £6.00/MB in Sri Lanka. Use wifi only, clean the sim card and reboot. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


View solution in original post

Message 6 of 6
2,452 Views
0 Kudos
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 152081 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

on ‎25-06-2016 12:00

on ‎25-06-2016 12:00

Try rebooting the phone a couple of times - Are you on contract or PAYG?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
2,496 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎25-06-2016 13:25

on ‎25-06-2016 13:25

O2 don't have any roaming partners on pay and go in Sri Lanka. ...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 6
2,479 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to jonsie
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎25-06-2016 13:28

on ‎25-06-2016 13:28

Texts on pay monthly will cost 40p so better to use TU over wifi.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 6
2,477 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎25-06-2016 15:13

on ‎25-06-2016 15:13

Thanks for suggestions I'm a pay monthly customer. I have rebooted once but will give it another go...
Message 5 of 6
2,458 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎25-06-2016 15:24

on ‎25-06-2016 15:24

Pay monthly then please turn off mobile data which will cost £6.00/MB in Sri Lanka. Use wifi only, clean the sim card and reboot. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 6 of 6
2,453 Views
0 Kudos
Top Kudoed Authors
View All
Top