Unable to pay my 3 monthly accounts

[Anonymous]

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest.

Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.

But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.

After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.

So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am.  I need you; O2, to get your engineers to look into the faults.  I tried to request that your operator to put in a notification while on the phone this morning.  He claimed he couldn't.

So I politely ask that you sort both out ASAP.  

POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO

[viridis]

I tried this morning, got told again "it's the first time we've heard of this"
"You must be new then" was my reply.
I told her it's not her fault but i know there is a problem.
Luckily it's only one account for me that needs paying but that happens to be my wife's line and is the one my son's school use to keep daily contact.

[Anonymous]

It really is bad.  I've tried everything.  Nothing seems to be working.  I'm very worried as the bills have been paid using a bank account and O2's payment account details as suggested elsewhere on this site and none of these payments are showing on the accounts.  I've sent Toby a direct message and moaned about it on twitter.  Hopefully we can come up with something.  In the meantime, my services are restricted but i bet i'll still get charged.

[Cleoriff]

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@Anonymous wrote:

It really is bad.  I've tried everything.  Nothing seems to be working.  I'm very worried as the bills have been paid using a bank account and O2's payment account details as suggested elsewhere on this site and none of these payments are showing on the accounts. 

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@Anonymousthe suggestions re paying direct via bank transfer are from my ways to pay guidelines. These were produced BEFORE O2 changed a perfectly good payment system Sorry they didn't work for you

[MI5]

Any updates @Toby ?

[Toby]

Hi @MI5.

I have been seeking info regularly, as well as raising any individual issues. When I have any other information, the community will the the first to know. The ongoing feedback is incredibly helpful!

[Anonymous]

 Cleoriff.....They made a great deal of sense though. That's how we used to pay on line in the "old days". I do have payment records so they haven't disappeared.

[Anonymous]

To add insult to injury just received default notices in the post. What a joke!!!!

[MI5]

@viridis had them too 😞

[viridis]

My wife has been getting texts today warning of disconnection.
but the problem is my end apparently. ....
#notaccordingto3banksitsnot

[Toby]

Hi @viridis,

Where are you with customer service at the moment? What was the last conversation you had?