Unable to enter full card number

[Lexi104]

I've decided to come to O2, moving from EE, where I have attempted to pre-order the Samsung Galaxy S20 Ultra, however, when I get to the very end where I put in my payment details, I am unable to enter my entire card number.

I have tried looking if anyone else has had this specific issue, but have not seen anything.

[MI5 · Accepted solution]

@Lexi104 

Difficult without seeing what page you are on and how you are entering your details, but to check, do not enter any spaces in your number.

If you keep getting the same error, try calling customer services to put your order through manually or pop into your local o2 shop Guide: How to find help & contact O2 

[pgn]

Also, @Lexi104, be sure you have not selected Amex as the card-type - the number is shorter on an Amex card, and the verification code is 4 digits, not 3 as on other payment/credit cards.

Good luck, and we hope to welcome you to O2 properly soon 👍

[jonsie]

It would be far better to call customer service, the online ordering has been known to cause problems before when entering card details. Just a thought, you aren't entering spaces between the numbers?