Unable to access my device details

[gindygoo]

Hi guys,

Since I've had my replacement iPhone, the my device details section of MyO2 is showing as unavailable

I've had CS reset my account on their advice but it's made no difference, and I got cutoff before I accessed and found this.

So, the question is does anyone have experience of this happening? And if so what fixes it?

TIA.

[gindygoo]

Thanks @Toby it'll have to be later on today as I'm quite busy atm!

[Cleoriff]

Did it reset after you rebooted the phone @gindygoo?

[gindygoo]

Ah, no it didn't @Cleoriff I've just been too busy today to call up CS yet. I might even wait till the morning now when it'll be less busy.

I was really hopeful for a reboot working as well lol 🙄 I'll update one I've called CS again.

[Toby]

hi @gindygoo,

How did you get on with this?

[gindygoo]

@Toby tbh I've not actually called cs yet. I've had lots on so it'd kinda slipped my mind.

I'll set a reminder for the morning and get onto it, as it does need sorting out!

[Toby]

Ah ok, let us know how you get on

[jonsie]

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@gindygoo wrote:
@Toby tbh I've not actually called cs yet. I've had lots on so it'd kinda slipped my mind.

I'll set a reminder for the morning and get onto it, as it does need sorting out!

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First thing in the morning and I'm taking no excuses 

[gindygoo]

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@jonsie wrote:

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@gindygoo wrote:
@Toby tbh I've not actually called cs yet. I've had lots on so it'd kinda slipped my mind.

I'll set a reminder for the morning and get onto it, as it does need sorting out!

---

First thing in the morning and I'm taking no excuses 

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Once again, stupidly busy this morning so didn't do it **goes and sits on the naughty step**

🙄 I think I'll just try my luck now actually, as I've got an hour spare and don't mind waiting for the inevitable 30+ minutes at this time of day!

I'll report back shortly!

[jonsie]

Good luck

[gmarkj]

Guessing from the lack of an update it took longer than an hour...