Trying to pay final bill

[samourai47]

Hi, 

I recently ported my number out of O2 not realising I had a final bill, which i've since cancelled my Direct Debit.

I've had numereous emails and texts telling me I need to pay and now a letter threatening taking action against my Credit Score.

I've tried calling but the lines are closed for the pay few days, O2 twitter support are not responding with anything useful and the automated systems don't respond to my number since it's not an O2 number anymore and myO2 has been de-activated.

Please help, i'm just trying to pay my final bill and it seems impossible. 

[jonsie]

Try these numbers
0800 977 7337
0800 587 4005

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

[MI5]

@samourai47 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Guide: Coronavirus Community Help and Support 

[samourai47]

I've tried those numbers listed, after it asks for the phone number it just says the number isn't with O2 and then ends the call. The other numbers selecting the option for cancelling/billing tells me to go to MyO2 and then when I continue the system says the lines are closed.

[samourai47]

Just an update, managed to get through on 0800 587 4005, explained the issue and am awaiting a call back now! So fingers crossed!