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Trying to pay final bill

samourai47
Level 1: Joiner
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Registered:

Hi, 

 

I recently ported my number out of O2 not realising I had a final bill, which i've since cancelled my Direct Debit.

 

I've had numereous emails and texts telling me I need to pay and now a letter threatening taking action against my Credit Score.

 

I've tried calling but the lines are closed for the pay few days, O2 twitter support are not responding with anything useful and the automated systems don't respond to my number since it's not an O2 number anymore and myO2 has been de-activated.

 

Please help, i'm just trying to pay my final bill and it seems impossible. 

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jonsie
Level 94: Supreme
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Registered:

Try these numbers
0800 977 7337
0800 587 4005

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

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MI5
Level 94: Supreme
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@samourai47 

Guide: How to Pay Your Bill (Contract) 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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samourai47
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I've tried those numbers listed, after it asks for the phone number it just says the number isn't with O2 and then ends the call. The other numbers selecting the option for cancelling/billing tells me to go to MyO2 and then when I continue the system says the lines are closed.

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samourai47
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Just an update, managed to get through on 0800 587 4005, explained the issue and am awaiting a call back now! So fingers crossed! grin 

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