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Trouble Changing Over To My New Tariff

Anonymous
Not applicable

on ‎18-10-2017 20:32

on ‎18-10-2017 20:32

I recently bought a new iPhone 8 through Mobiles.co.uk and had taken out a new plan. I cancelled my old contract which I payed £50 to do so and thought my number had changed over to my new sim with the new tariff, however it seems I am on my old tariff as I have recently been told my data will soon run out when it shouldn’t as I have unlimited on my new tariff. How do I change over the sim to the new tariff and what do I need to do to cancel the old plan?
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MI5
Level 94: Supreme
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on ‎18-10-2017 20:36

on ‎18-10-2017 20:36

You don't have unlimited data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎18-10-2017 20:58

on ‎18-10-2017 20:58

Nobody has unlimited data so you are wrong there. Please call customer service about your account 

 

https://www.o2.co.uk/contactus

 

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Anonymous
Not applicable

on ‎19-10-2017 08:48

on ‎19-10-2017 08:48

Correction: I have 10GB compared to 2 so massive difference but thank you for your amazingly worded answer
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Anonymous
Not applicable
In response to Anonymous

on ‎19-10-2017 09:08

on ‎19-10-2017 09:08

You are very welcome 

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gmarkj
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on ‎19-10-2017 12:53

on ‎19-10-2017 12:53

To transfer your number @Anonymous you will need to contact customer services. They will transfer it which also generates a final bill on the old SIM.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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