Lost/stolen device

[Anonymous]

Can anybody help please? I have a tablet as part of my contract but it's been stolen and I don't have insurance. If I give O2 my crime number will they reduce my monthly contract? As I don't feel I should pay for something I no longer have. Thanks in advance

[Cleoriff]

Hi @Anonymous You will stil need to report the theft asap. Please follow the advice in this link https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

• If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
• If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

[MI5 · Accepted solution]

Sadly no.
It’s your responsibility to look after your device.
If it’s a cellular device you should still report it to o2 so it can be blocked though which will avoid you being billed for any further network charges.
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

[gmarkj]

Would it not be covered by your house (contents) insurance?

[MercedesS]

Hello @Anonymous

I’m very sorry to hear that your phone has been stolen. Please follow @MI5 and @Cleoriff advice and report it asap to avoid any further charges!

And as @gmarkj said, worth checking if you can use your house insurance!

Thanks a lot @gmarkj, @MI5 and @Cleoriff for your help