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Transferring a mobile number from another network

Anonymous
Not applicable

Hi

 

I've been trying to transfer my vodafone mobile number to my new o2 sim. I've got my PAC code from vodafone and i've filled out the keep my number form twice now and heard nothing back from o2, not even an acknowledgement email...Its been 4 days now since i submitted the second form.

 

Whats the problem???

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Cleoriff
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Not sure @Anonymous Maybe you need to contact cs to see why your number hasn't ported over?

http://www.o2.co.uk/contactus

Veritas Numquam Perit

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viridis
Level 56: Guvnor
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Contact vodafone and make sure they have forwarded the correct information over to O2.
Unfortunately until O2 receive the details from Vodafone, you have to chase this up with them.
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Anonymous
Not applicable

i have tried that, but the live chat is always busy and i haven't got time to wait on hold on the phone while at work! and you have no email support...

 

If theres an issue can't customer services call me?

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Cleoriff
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CS wont call you. Sorry about wait times but this is a customer forum and we can only advise you of the correct action to take...

Veritas Numquam Perit

Girl in a jacket
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viridis
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We are just customers like yourself.
But you do need voda to confirm the correct info has been sent.
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MI5
Level 94: Supreme
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Can I just confirm that you are using this form ?
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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