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Di48
Level 1: Joiner
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on ‎09-04-2020 10:42

on ‎09-04-2020 10:42

Topped up yesterday. Acknowledged on screen but balance not updated. Consequently can not access £10 big bundle today for the coming month. Have had a voice mail to topped up this morning which I can't delete in the usual manner by pressing 3 as this is one of the top up options. Please advise.

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Cleoriff
Level 94: Supreme
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‎09-04-2020 10:53 - edited ‎09-04-2020 10:54

‎09-04-2020 10:53 - edited ‎09-04-2020 10:54

@Di48 

It should update eventually but will be slow. Other ways to top up here Guide How to Top Up (PAYG) 

Otherwise you need to contact customer services Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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jonsie
Level 94: Supreme
In response to Cleoriff
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on ‎09-04-2020 10:57

on ‎09-04-2020 10:57

Try rebooting the phone, otherwise it's a waiting exercise.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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