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The most terrible customer services experience for a new customer ever!

ajfoggy
Level 1: Joiner
  • 1 Posts
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Registered:

Hi, i'm looking for some help because I have lost the will to live trying to get this sorted out.

 

1. I ordered a phone and cancelled as it was out of stock and taking too long.

2. I ordered an phone with new contract.

3. Later that day I get a mail saying both phones have been dispatched......

4. Call CS and explain the cancelled contract phone has been dispatch, i'm told to reject the delivery.

5. Next day the cancelled phone turns up and I reject it as instructed to.

6. The good order phone never turned up. Never left the delivery depot.

7. The next say the same thing happens onto delivery truck and back to depot, never came out.

9. Managed to somehow speak to DHL, they promised delivery has been upgrade and will be next morning.

10. Doesn't turn up same thing again.

11. Spoken to 02 they have spoken to DHL, Again promised it would arrive to day and guess what! NOTHING.

I've had enough now spent at least 3-4hours on hold trying to get through to O2, some times just cut off after nearly an hour on hold. It's shocking! Sat here again now waiting for 47 mins.....

Each time I get through I'm told the phone is out for delivery and will have to wait to see if it turns up.

Can anyone advise how I can actually speak to someone that can fix this! Please 🙂

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MI5
Level 94: Supreme
  • 124084 Posts
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Registered:

@ajfoggy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

@ajfoggy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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