Hi, i'm looking for some help because I have lost the will to live trying to get this sorted out.
1. I ordered a phone and cancelled as it was out of stock and taking too long.
2. I ordered an phone with new contract.
3. Later that day I get a mail saying both phones have been dispatched......
4. Call CS and explain the cancelled contract phone has been dispatch, i'm told to reject the delivery.
5. Next day the cancelled phone turns up and I reject it as instructed to.
6. The good order phone never turned up. Never left the delivery depot.
7. The next say the same thing happens onto delivery truck and back to depot, never came out.
9. Managed to somehow speak to DHL, they promised delivery has been upgrade and will be next morning.
10. Doesn't turn up same thing again.
11. Spoken to 02 they have spoken to DHL, Again promised it would arrive to day and guess what! NOTHING.
I've had enough now spent at least 3-4hours on hold trying to get through to O2, some times just cut off after nearly an hour on hold. It's shocking! Sat here again now waiting for 47 mins.....
Each time I get through I'm told the phone is out for delivery and will have to wait to see if it turns up.
Can anyone advise how I can actually speak to someone that can fix this! Please 🙂
