@pixiechaos
If you are using an iPhone you need to sign out of iCloud on your old phone and ensure your number is correct on the new phone in Settings >Phone >My Number.
Otherwise, reboot your new phone a few times to ensure number swap has completed fully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
