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Texting Abroad fails to send.

MikeFinlay
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on ‎23-05-2020 16:55

on ‎23-05-2020 16:55

Hi. I was able to send a SMS text to a contact in Ireland on 16th March without a problem. When I try now it fails to send. Nothing has been changed with my account. I'm using an iphone 6. Texts to other numbers send without problem.

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jonsie
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on ‎23-05-2020 17:05

on ‎23-05-2020 17:05

Do you have a spend cap on your account @MikeFinlay 

Guide: Spend Caps & Charge to Mobile on O2 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MikeFinlay
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on ‎23-05-2020 21:23

on ‎23-05-2020 21:23

Hi. Thanks for replying. No spend cap on the account.

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MI5
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on ‎23-05-2020 21:40

on ‎23-05-2020 21:40

@MikeFinlay 

Does your phone say sending failed or is it just that the recipient doesn't receive it?

If the latter, they may have accidentally blocked your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MikeFinlay
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on ‎24-05-2020 00:50

on ‎24-05-2020 00:50

Hi. A message comes up below just saying, 'Not delivered'

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Cleoriff
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‎24-05-2020 08:16 - edited ‎24-05-2020 08:22

‎24-05-2020 08:16 - edited ‎24-05-2020 08:22

Hi @MikeFinlay 

Undelivered messages normally occur if the recipient's line is blocked, been switched off for some time or not available. Another reason is sending to an invalid number. (for instance a number abroad with the incorrect country prefix.)

Veritas Numquam Perit

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MI5
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on ‎24-05-2020 09:21

on ‎24-05-2020 09:21

@MikeFinlay 

Can you get them to check if they have blocked your number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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