Solved: Text retreval

trekjock1 · ‎07-07-2015

I need to retreve a text that I've deleted to prove my case in a court of law. I sent the text about 12 months ago but I'm not sure when it was deleted.

I know that the police can use deleted texts in many cases so I assume that O2 have access to my past texts.

The questions I have are, how long does O2 keep these records and how can I get access to a specific text thread?

MI5 · ‎07-07-2015

They are kept for approx 2 years but they will only give access if requested by the Police or a Solicitor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-07-2015

They are kept for approx 2 years but they will only give access if requested by the Police or a Solicitor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-07-2015

What about Whatsapp , Telegram ... Can you retrieve those messages in these kind of cases?

MI5 · ‎08-07-2015

@Anonymous wrote:
What about Whatsapp , Telegram ... Can you retrieve those messages in these kind of cases?

As far as whatsapp is concerned, they are all backed up automatically daily, so you should be able to receive those....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-07-2015

What phone do you have? Do you back up regularly. If so texts should be available.

I use sms+ to back up every call and text to Gmail.

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