Text message

Kinn · ‎13-07-2020

I received a text message which says it is from O2 saying you’ve been unable to process my latest bill and to avoid fees to update my payment information and a link to the following site <Link Removed> Is this a scam?

MI5 · ‎13-07-2020

@Kinn

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-07-2020

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Jimmo_H · ‎13-07-2020

I got exactly the same one today.

MI5 · ‎13-07-2020

Exactly the same advice @Jimmo_H

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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