Solved: Re: Text message from O2

Sally13 · ‎06-08-2020

Hi, I'v received a text message from you today saying you have been unable to process my bill, yet I've checked - it's been paid and the money has left my account. Please advise.

MI5 · ‎06-08-2020

@Will0123

@Sally13

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Will0123 · ‎06-08-2020

Same thing. Trying to find out where to phone 02. Scam??

MI5 · ‎06-08-2020

@Will0123

@Sally13

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JCD · ‎06-08-2020

Same thing. Text is from +44 7385 658532

MI5 · ‎06-08-2020

@JCD

Same advice.

The number they use changes regularly in an attempt to avoid detection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JCD · ‎06-08-2020

Thanks!! Followed your link and have reported via the text service. Never cluck in anything like that but always want to report if possible.

MI5 · ‎06-08-2020

That's great, thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sally13 · ‎06-08-2020

Thanks - that's great. I'm usually more hot on these things. Blocked and reported.

MI5 · ‎06-08-2020

You're welcome @Sally13

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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