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Text message from 02UK confirming my order...

jennimonday
Level 1: Joiner
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‎05-09-2023 08:53

‎05-09-2023 08:53

I received a text message last night confirming my order had gone through although i havent ordered or touched anything regarding my account, I then had a message this morning confirming theyve added my out of bundle charges reduction. Has anyone else had this? Could it be fraud? Thanks

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Pixiekirby
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‎05-09-2023 08:59

‎05-09-2023 08:59

I have had the same today, also looking for answer's 

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madasaf1sh
Level 78: King of Kings
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‎05-09-2023 08:59

‎05-09-2023 08:59

@jennimonday 

 

It usually means you are been moved over to the new billing system, which for some reason means the system sends you a text talking about a new order.. 

 

Check Myo2 but there is nothing to worry about

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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‎05-09-2023 09:06

‎05-09-2023 09:06

@jennimonday @Pixiekirby 

The out of bundle charges reduction is a billing alignment to ensure that you do not pay more than you did when with Virgin.

It is a genuine message from O2 and works in your favour.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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