Solved: Order nor made

Lorriggs · ‎05-09-2023

I have recieved text and email on 04.09.23 saying you have recieved my order but I have not made any recent orders

Enlli · ‎05-09-2023

Worrying but we know these are system generated messages when a customer is moved from the old billing system onto the new.

Lots of people been getting them, but in truth it's nothing to worry about an nothing will change

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli · ‎05-09-2023

Worrying but we know these are system generated messages when a customer is moved from the old billing system onto the new.

Lots of people been getting them, but in truth it's nothing to worry about an nothing will change

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

TallTrees · ‎05-09-2023

Hi @Lorriggs

Welcome to the o2 Community forum

As @Enlli says maybe nothing to worry about but if you are concerned you can access o2 customer services through social media and leave them a message outlining your concerns, they can then double check for you. This method doesn't involve long times on phone as they should message you back.

Here are contact details

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

HAPPINESS IS BEE SHAPED

O2

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