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Text Messages Abroad

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Anonymous
Not applicable

on ‎17-04-2017 13:34

on ‎17-04-2017 13:34

Hi

 

I used to have a contract SIM and I had no issues using it either to phone abroad or to phone/text whenI was there. Now I have a £10 big bundle PAYG SIM and I am no longer able to send text messages to my American friends, even though I can receive them. What's happened? Am I on the wrong tariff?

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MI5
Level 94: Supreme
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on ‎17-04-2017 13:42

on ‎17-04-2017 13:42

You need credit on your phone. The bundle allowances are for uk use only and do not cover international calls and texts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154741 Posts
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Registered:

on ‎17-04-2017 13:42

on ‎17-04-2017 13:42

You need credit on your phone. The bundle allowances are for uk use only and do not cover international calls and texts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎17-04-2017 17:58

on ‎17-04-2017 17:58

Thanks. It's really not clear. I kept getting a message saying I had NIL balance but ignored it because I had just paid £10 for the big bundle!
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MI5
Level 94: Supreme
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on ‎17-04-2017 18:06

on ‎17-04-2017 18:06

Yes that is correct. The top up is taken immediately in exchange for the allowances so to make any calls not covered in the allowances an additional top up is required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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