Solved: Text Messages Abroad

Anonymous · ‎17-04-2017

Hi

I used to have a contract SIM and I had no issues using it either to phone abroad or to phone/text whenI was there. Now I have a £10 big bundle PAYG SIM and I am no longer able to send text messages to my American friends, even though I can receive them. What's happened? Am I on the wrong tariff?

MI5 · ‎17-04-2017

You need credit on your phone. The bundle allowances are for uk use only and do not cover international calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-04-2017

You need credit on your phone. The bundle allowances are for uk use only and do not cover international calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-04-2017

Thanks. It's really not clear. I kept getting a message saying I had NIL balance but ignored it because I had just paid £10 for the big bundle!

MI5 · ‎17-04-2017

Yes that is correct. The top up is taken immediately in exchange for the allowances so to make any calls not covered in the allowances an additional top up is required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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