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Tariff says 4G but i ordered 5G?

Richardc10
Level 1: Joiner
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I recently ordered the Samsung S21 from Samsung with an O2 tariff which stated that it was 5G, however, my letter from O2 says that I am on a 4G tariff?

Can anyone advise?

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MI5
Level 94: Supreme
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@Richardc10 

All new O2 tariffs are now 5g but their documentation hasn't caught up yet.

Don't worry, you are on a 5g tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150653 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@Richardc10 

All new O2 tariffs are now 5g but their documentation hasn't caught up yet.

Don't worry, you are on a 5g tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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