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TRAVEL BOLT ON

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CraigyHam
Level 1: Joiner
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‎20-11-2019 20:52

‎20-11-2019 20:52

I have just discovered that my Travel bolt on has not been cancelled and I have been charged £5/day for months!  Is there any way I can get a refund as I have not used this bolt on at all?

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MI5
Level 94: Supreme
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‎20-11-2019 21:02

‎20-11-2019 21:02

@CraigyHam 

Travel bolt ons do not need cancelling. They only get charged when you use your phone when abroad.

If you have Travel charges on your bill from when you are in the UK there is something wrong and you should speak to customer service to resolve it Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151145 Posts
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‎20-11-2019 21:02

‎20-11-2019 21:02

@CraigyHam 

Travel bolt ons do not need cancelling. They only get charged when you use your phone when abroad.

If you have Travel charges on your bill from when you are in the UK there is something wrong and you should speak to customer service to resolve it Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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‎21-11-2019 08:32

‎21-11-2019 08:32

Are you living outside the UK @CraigyHam? As said you would only be charged £4.99/day using O2 outside the EU. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
Former Staff
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‎21-11-2019 10:32

‎21-11-2019 10:32

Good morning and welcome to our community @CraigyHam ! Sorry to hear you've been having unwanted charges on your account. It would be lovely to hear how you get on with this and if you managed to sort everything out with customer service as mentioned above?

Don't hesitate to let us know if you get stuck at any point or have any additional questions.

 

Cheers @MI5 & @jonsie for your advice. :smiling:

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