Switching tarriff -start date?

[Fiona87]

I have run up a massive bill making landlines phonecalls since lockdown, and therefore need to swap to a tarriff with unlimited minutes, but trying to do this it shows that the tarriff will start mid May when the next bill is due; does this mean that the miutes won't start until May or will they start now and payment is in arreas?

I need the minutes to start now !!

[jonsie]

Upgrade via My O2 to a new tariff. It will start immediately and show in My O2 when it updates.

You will get texts and emails confirming the change

Any problems contact O2

Guide: Coronavirus Community Help and Support 

[Fiona87]

Are you sure? even though it says "tarriff will start on 17th May?"

[Chattymuch]

I give customer services a call because all accounts that don't have unlimited minutes were all meant to automatically be given unlimited minutes as of 01/04/2020 - so they should credit you the money back, plus they can look at a more suitable tariff while your there - if you speak to upgrades they can make the tariff start straight away