Solved: Bill after leaving

Hushhush · ‎18-04-2020

I left during my cooling 14 day off period by using a PAC code and the account isn't found any more either so I can't get into it.

Why am I still getting a £92 bill via email

jonsie · ‎18-04-2020

You need to call them

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎18-04-2020

You need to call them

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Hushhush · ‎18-04-2020

I called a few times about bills that ended up going nowhere until I got "bye" and was hung up on.

The fact I'm no doubt PAYING to try and get help makes this worse and seeing as I'm not with O2 anymore I can't even get free calls.

I actually even called O2 before I even left to ask about the leaving fee I spotted and was told I wouldn't be hit with it and the service just doesn't recognize the cooling-off preiod.

MI5 · ‎18-04-2020

The 0800 numbers on the help link are free to call from any phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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