@Katie16
Send the form again from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
You will receive a text back if it is received and accepted by O2, or you can call, numbers here Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
