Solved: Swapping sim

Arthur73 · ‎14-06-2021

I don’t have my old sim to receive the message to swap sim.

MI5 · ‎14-06-2021

You need to contact O2.
All numbers are in this guide including Skype details if you hve no other phone.

Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Arthur73 · ‎14-06-2021

??

MI5 · ‎14-06-2021

@Arthur73

You need to contact O2.
All numbers are in this guide including Skype details if you hve no other phone.

Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎14-06-2021

@Arthur73 You could also call into an O2 store, if you have one nearby, and they will provide you with a new sim and get you up and running right there. Bring identification with you to be on the safe side.

I DO NOT WORK FOR O2

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