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Anonymous · ‎01-10-2013

Just coming to end of pay monthly contract so used "Refresh" option to take new iPhone 5S - now under MyO2 I have two account numbers and separate phone numbers 1) Can I swap phone numbers from old phone to the new phone (and vice versa)

adamtemp64 · ‎01-10-2013

This is can only be solved by using 202 and getting through to an operator that understands what needs to be done ther was a guide done by a staff member vthe other week let me find it and post a link here so you can resolve it with as little stress as posiable. but you cannot swap the numbers only close the old account and keep the old number.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Upgrade-early-buy-out-contract/m-p/529026#M52137

I know it is not exactly the same but I bileve that is the only way to do it.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

MI5 · ‎01-10-2013

You can only keep your existing number and transfer it to the new account. Really you should have upgraded but it sounds like you took a new contract so make sure you cancel the old one....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎01-10-2013

This is can only be solved by using 202 and getting through to an operator that understands what needs to be done ther was a guide done by a staff member vthe other week let me find it and post a link here so you can resolve it with as little stress as posiable. but you cannot swap the numbers only close the old account and keep the old number.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Upgrade-early-buy-out-contract/m-p/529026#M52137

I know it is not exactly the same but I bileve that is the only way to do it.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Swapping phone numbers within O2

Account

Bill

Stolen SIM card

Data allowance

upgrade on Account number ********** Phone number ...