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Swapped sim to replacement iPhone

18826
Level 1: Joiner
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on ‎21-06-2024 13:58

on ‎21-06-2024 13:58

swapped sim from iPhone 15 Pro Max, had switched to an eSIM previously. 

esim qr code said it was no longer valid but inputting the physical sim nothing has happened with no service showing on the new phone.

 

I believe some process of a sim swap has to happen however, because the security code to access the o2 account is sent to the sim number the new phone wont receive it and thus I am unable to access account 

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MI5
Level 94: Supreme
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Registered:

on ‎21-06-2024 14:08

on ‎21-06-2024 14:08

@18826 

You'll need to contact O2 Guide: How to find help & contact O2 

or go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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