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Swap Pay monthly and Pay as you go number

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Anonymous
Not applicable

‎12-12-2014 10:58 - edited ‎12-12-2014 11:51

‎12-12-2014 10:58 - edited ‎12-12-2014 11:51

Does anyone know if you can swap a Pay montlhy number and Pay as you go number?

 

 Sorry need to clarify that I want to swap one phone number that is pay monthly to PAYG and one that is PAYG to pay monthly for the rest of my contract.

 

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MI5
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on ‎12-12-2014 11:00

on ‎12-12-2014 11:00

Yes you can but you need to call CS on 202 to request the change.
It's free if you are out of contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎12-12-2014 11:00

on ‎12-12-2014 11:00

Yes you can but you need to call CS on 202 to request the change.
It's free if you are out of contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎12-12-2014 11:08

on ‎12-12-2014 11:08

You may also need a specific type SIM card as Payg and contract SIM cards hold different info on them.

Any O2 shop can supply you with one and perform the swap too.
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MI5
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In response to Anonymous
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on ‎12-12-2014 11:10

on ‎12-12-2014 11:10

I'm sure CS would send the correct PAYG sim card as that would be the purpose of the phone call to them.
You can't just go into an O2 shop to do the change that you are requesting here.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎12-12-2014 11:14

on ‎12-12-2014 11:14

Customer service did this for me last year, same method as mi5 advised
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