Student discount on refresh airtime

[HelenS]

I have been trying to contact O2 to claim my refresh airtime 20% student discount

on the Samsung Galaxy S10 Lite on refresh airtime contract that I purchased on 30/03/20.

Because I cannot enter a store at the moment, as they are all closed due to Coronovirus

I could not buy the device from a store and obtain a store code. There was a problem when

I tried to apply the discount vouncher from Unidays online so I called to place my order.

The two people I discussed it with on the phone at o2 (after consulting the manager) said

the only way to process my order on the phone was to go ahead without the discount

for the time being and then apply it retrospectively which they said was possible within 28 days.

However when I try now through unidays I only get the voucher code which doesn't work when

you text it to O2 on the 61202 number.

Because of the current Coronovirus crisis I can't get through to anyone on customer service to help

with this at O2 and Unidays are also not responding.

Can someone help with this please

thanks

[Cleoriff]

@Marjo @Martin-O2  can you help here please?

[HelenS]

Hi just wondered if anyone can help with this

maybe @EmilieT  ?

thanks

[MI5]

Guide: O2 Open & Friends and Family discounts - How to sign up 

[HelenS]

Hi

Thanks for the link

following the student offer route only gets me the voucher code to use online

not the store code to send to 61202 - The voucher code is not recognised.

Thanks

Helen

[HelenS]

Hi

still looking for an aswer for this please

@EmilieT @Marjo @Martin-O2 

many thanks

Helen

[Marjo]

Hi there @HelenS , sorry to hear you're still struggling with this. I don't have a lot of information on this myself I'm afraid so would need to check internally. I will drop you a private message here on the forum  shortly to get a few additional details.

[HelenS · Accepted solution]

Thanks  @Marjo