Stuck in credit check

[Edu]

Hi, for some reason I am unable to pass the credit check, I have checked experian and I have a high score so I reckon this must be something silly I am missing but nobody from O2 is contacting me to sort.

Anyone can help with this?

Thanks!

[MI5]

@Edu 

You can ask for a review by the CFR team.

The email address is creditfilereferrals@telefonica.com
Or unconfirmed amendmentteam@o2.com
You can write to or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Edu]

Awesome, thank you! I will write them, and try to sort this out.

Thanks!

[Oxonian]

@Edu 

Have you moved house recently ?

Are you on the Voters' List - Electoral Register - at your current address ?

Is your address up to date on all of your bank etc accounts, credit cards and the like ?

It is worth bearing in mind that the credit check also looks at your identity and, if that cannot be confirmed, you are inevitably going to have a problem. 👍   

[MI5]

@Edu 

You'll never be told the reason why, it's all done by computer algorithms.

However, as I mentioned, CFR will manually review and give a yes or no.

[Edu]

Thanks for your reply, I moved like 4 years ago and I am registered at this address, I have checked the address in 3 of the banks I used two are fine and in one of them the flat number is missing.

Have not ever been in debt (credit cards, loans, mortgages) not sure if that could be a reason as it is just an 8 pound monthly SIM.

I have contacted the risk team, and maybe they can ask me for ID if  they have not been able to check that.

Waiting for their reply now

[Oxonian]

Waiting for their reply is all that you can do @Edu ; good luck and please let us know the outcome ! 👍 

[MI5]

Best of luck but O2's credit checking process is a dark art these days. 

[Edu]

I can see that, still had no response from them

[Oxonian]

@Edu 

You were given a route to escalate this by @MI5 in the first reply on this thread and i think that you have contacted that team ; why not give it until Monday or Tuesday before sending them a reminder ? ❓