Store pick up

[Anonymous]

Upgraded with the pick up from store option... never again only when I said that 02 could take the other three accounts and I have and go indulge in biologically impossible activities (well I think so but I have had sheltered life) did it become apparent that they had no idea how to to do this . I give them their due after much confusion they got there in the end why were they not trained rather than looking at the package that had been sent to them as though it might go bang? I have had wonderful service from O2 over the years and unlike some companies have found that the phone help is fine. The on line is pants, tried to raise an issue re the site upgrades the other day Q no delivery Ans send back in 7 days  How do you send back a non delivered item? Impossiblre to get sane response Basil!!!

[Anonymous]

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@Anonymous wrote:

Upgraded with the pick up from store option... never again only when I said that 02 could take the other three accounts and I have and go indulge in biologically impossible activities (well I think so but I have had sheltered life) did it become apparent that they had no idea how to to do this . I give them their due after much confusion they got there in the end why were they not trained rather than looking at the package that had been sent to them as though it might go bang? I have had wonderful service from O2 over the years and unlike some companies have found that the phone help is fine. The on line is pants, tried to raise an issue re the site upgrades the other day Q no delivery Ans send back in 7 days  How do you send back a non delivered item? Impossiblre to get sane response Basil!!!

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Wow you are insulting the whole of O2 after that Post. 

[Liquid]

Again you live up to your username my friend:D

I must admit I'm rather confused what the problem was you faced.

You appear to have left out a large portion of the post you wrote.

[Anonymous]

Come on guys give the OP a chance.

Ok the post isn't the best explained I've seen, but it is evident they have had some issue with confusion online and in store.

To the OP I hope all is sorted for you now.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

Upgraded with the pick up from store option... never again only when I said that 02 could take the other three accounts and I have and go indulge in biologically impossible activities (well I think so but I have had sheltered life) did it become apparent that they had no idea how to to do this . I give them their due after much confusion they got there in the end why were they not trained rather than looking at the package that had been sent to them as though it might go bang? I have had wonderful service from O2 over the years and unlike some companies have found that the phone help is fine. The on line is pants, tried to raise an issue re the site upgrades the other day Q no delivery Ans send back in 7 days  How do you send back a non delivered item? Impossiblre to get sane response Basil!!!

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Wow you are insulting the whole of O2 after that Post. 

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Impossible to read as well, you could contact O2 & ask how you can send it back

[Anonymous]

store pick up: the staff did not know how to deal with a store pick up it "was new" and they had had, so they said, no training. What should have been, turn up with old phone and the email you are asked to take to shop and  job done not a lot of head scratching and can we do this?

I said they worked it out but it was not a good customer experience

I said I had had excellent service from O2 over the years

The issue I was trying to raise with the chat was simple

The upgrade site has a FAQ  Q&A format in brief:

Q If You dont receive your phone

Ans. Send it back in 7 days

Anybody not see the slight problem with the answer?

[Liquid]

Haha ok now I perfectly understand what went wrong.

Akin to the good old windows error of "keyboard not detected please press f1 to continue"