Stopping use

Pone59 · ‎01-04-2020

I pay the monthly bill for a phone, I want to stop that phone being used temporarily. I was told this was possible, can anyone help?
Thanks

MI5 · ‎01-04-2020

@Pone59

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pone59 · ‎01-04-2020

Sadly they are not taking calls. Any other ideas?

MI5 · ‎01-04-2020

@Pone59

There is no other way, sorry.

Other contact numbers you can try Guide: How to find help & contact O2

Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

but I'm sure they are all going to the same call centre which is vastly under staffed right now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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