Spend cap

[Will2122]

If I have a spend cap of £10 why is my bill so high

[Bambino · Accepted solution]

@Will2122 This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

[Andy7856]

What does your bill show it to  be? ie incorrect monthly charge? buying bolt ons? paper bill? Charity Donations - the Spend Cap does not cover such services.  There could be a number of reason.

[Cleoriff]

Info on spend caps Guide: Spend Caps & Charge to Mobile on O2