Sorry we are experiencing high service demand in this area

[Anonymous]

Hi there, I have been experiencing this message on my local mast since last December. 3G is unusable since then also. i have raised a complaint but O2 are not interested. Is there anything I can do?

[Anonymous]

If it's mast congestion then no I'm afraid.

[MI5]

Your only option is to ask them to release you from your contract free of charge.
If they refuse, ask them for a deadlock letter and take that to the Ombudsman for them to review your case.
http://www.o2.co.uk/how-to-complain/alternative-dispute-resolution

[jonsie]

Your only option would seem to be an official complaint to see what options they come up with.

How to complain

[Anonymous]

Cheers for your replies, I raised a complaint around 6 months ago and they offered one months bill credit but the issue still persists. Do they have to send me a deadlock letter if I request one? Thanks in advance 

[jonsie]

Yes you need to request one. You may well be offered the option however to leave your contract without penalty, though you would have to return your phone if part of the original contract.

[Anonymous]

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@Anonymous wrote:

Cheers for your replies, I raised a complaint around 6 months ago and they offered one months bill credit but the issue still persists. Do they have to send me a deadlock letter if I request one? Thanks in advance 

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i have exactly the same issue however i raised a complaint through the link below.

They offered to release me from my contract if i return the handset.

Contact the complaints team again and point out that you feel they are breach of their terms and conditions....mainly all of section 2.2..... and you wish to leave or be notified of a position of deadlock.

Let us know how you get on.

[MI5]

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@Anonymous wrote:

Cheers for your replies, I raised a complaint around 6 months ago and they offered one months bill credit but the issue still persists. Do they have to send me a deadlock letter if I request one? Thanks in advance 

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You would have to start the complaints process again, ie, raise new complaint with O2 and await a response. If this is not satisfactory to you tell them your're not happy and state what you would like to happen. If they refuse or fail to offer a suitable compromise, request a deadlock letter and then approach the Ombudsman with all the evidence.

[Anonymous]

It will be interesting to see what they offer you.

[Anonymous]

I've requested a deadlock letter so fingers crossed. thanks for your help guys