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Software updates

Cloudinmytea
Level 1: Joiner
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on ‎28-11-2020 16:06

on ‎28-11-2020 16:06

Hi I have had 2 software updates now, the first my caller id stopped working and crashed everytime I tried to make a call. I then had another a couple of days ago and now both me and my husband can't make any calls. Phone says its calling but no connection and just drops out after a few seconds. We both have samsungs but different models and have looked at the connection map on the o2 site and for our area its good coverage in and outdoors. Not sure what to do?
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MI5
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on ‎28-11-2020 16:14

on ‎28-11-2020 16:14

@Cloudinmytea 

It's always recommended to do a factory reset after a firmware upgrade.

Backup first using Samsung Smartswitch. 

https://www.samsung.com/uk/support/switching/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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