Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No incoming calls

My phone receives incoming text messages and I can make outgoing call but recently, when calls are made from another phone to mine it behaves as if it was disconnected. I have recently changed the sim but that has not cured the problem. Some advice p...

Resolved! broken phone

hi all, does anyone know what i can do if my iphone has fully broken and unuseable ? i dont have insurnace for it and my plan doesnt end until 2022

Resolved! O2 Text scam?

Just received this text, unsure if uts a scam or not sue to the fact it was sent from +44776644269O2: Payment for your latest bill could not be processed by your bank. Please update your payment information at following link (iv deleted link)

paying my sons phone bill

I have my own phone though o2 and i pay monthly for my sons phone. I was looking on my o2 account for ways to see if he is due an upgrade but the website and my account wont allow me to do so...any ideas ? thanks

Resolved! Personal hotspot data

Hi, Is the data allowance for personal hotspot the same as you monthly allowance. I have a 100GB monthly allowance so can use all of that on my ipad?

o2 stopping me from getting a mortgage!

Hi,I am currently in the process of applying for a mortgage, but I have been refused due to a missed payment (that I was not aware of). Back in October 2017 I cancelled my contract, as I did not want to renew it, as I was moving to America in a few w...

Mobile data connection failures

I have been trying to contact o2 for over 2 weeks as my mobile data is not connecting!!! Say no internet connection when not near WiFi but have mobile data package that I’m paying for and can’t use!!!

Why have I been charged for sync-1 and what is it

What is sync-1 on my bill is it because I used a qr code

number change over

I got a new sims free contract but i wanna keep my old number.How do i keep my old number on my new monthly contract?

Boost Box

Hi - I am a personal user ( not business ) and have poor signal in my house from iphone XS.I am about to start working from home and am adding a second number for business using dual e sim.I can see that business users can purchase a boost box to imp...

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