So, three hours later …

[Semiartificial]

… I have managed to do two things. One was to clarify why I got a message to my phone saying my debit had been cancelled, please call, after an email earlier this week which said the process was changing, no action needed. The other was to sort out a new deal as the phone is long out of contract (used my my wife who died earlier this year, so not actively used but I need to keep the number in case organisations/people contact her via the phone).

This not the fault of the two people I spoke to, who were both pleasant, but the systems and processes they have to use. The time also includes a 40 minute wait for an answer on 202 and a process for a call back which took 30-40 minutes.

I did type a longer message here but it was lost after I switched to something else on my iPad. If anyone from O2 wishes to call to discuss further please do. It won’t be a ranty call, I’m not that sort.

[MI5]

@Semiartificial 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Semiartificial]

Okay, thank you.  I thought from some of the posts here that seemed to appear on certain threads.

[Semiartificial]

… that O2 seems to appear is what I meant to say

[jonsie]

So sorry for your loss @Semiartificial 

I had to do the same with my wife's phone when I lost her

Some O2 advisers can respond to your concerns

I'll mention @O2Georgina who is on tomorrow and will hopefully send you a private message

[O2Georgina]

@jonsie  Thanks for the tag

@Semiartificial  I will send you a private message now