So man scam

[Anonymous]

I have been charged £30 for entering a competition that I had no idea I was entering . I received 2 texts to tell me I had been charged £30. There was an email with the word help next to it which I promptly mailed . I received a call later that day in response to the email . I explained I didn't authorise the charges to which she replied I did and the conversation just went on I took her name the company address and the managing directors name . Now I have to try to get my money back . I have contacted O2 but have to wait 3-5 days for response . I can see I'm not alone in this Scam something really needs to be done to stop this .

[Anonymous]

Based in London , but she was adamant on the phone I clicked the button to accept charges. But there's no way I would have done this if I could clearly see the charge .

[Anonymous]

Hi there

Do you still have any texts sent by them> If so what is the number/code that is sending them?

[MI5]

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@Anonymous wrote:
Based in London , but she was adamant on the phone I clicked the button to accept charges. But there's no way I would have done this if I could clearly see the charge .

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If they refuse to refund you just tell them you are going to file a complaint with PPP, which will likely change their mind.

[jonsie]

Do let us know how you get on with this.

[Anonymous]

Yes I still have the texts they sent me but no number it just says receipt 😔

[Anonymous]

If there is no short code chances are it's not a subscription based service.

I have come across this company before...Do you even know what you have done to enter the competition? Usually they use pop ups...does that ring any bells?

Anyway, you can ask CS to put a premium bar on just in case.

  As for the charges,I would suggest you call them back again. Make it very clear that you did not knowingly entered any competitions, if you did enter it the information was not visible or available which breaches the current regulations. They will more than likely try to convince you again that u have done it but just stay firm and pressure them into a corner with something like, "so your final answer is  no refund, because If that is the case then I need to know so that I can pursue the matter legally  and also notify Phonepayplus. It has worked in the past...It's worth a try...

[gindygoo]

Definitely threaten them with PPP, be prepared to carry out that threat too!

Good luck, and let us know what happens please.

Charlie.