on 28-03-2015 13:44
Based in London , but she was adamant on the phone I clicked the button to accept charges. But there's no way I would have done this if I could clearly see the charge .
If they refuse to refund you just tell them you are going to file a complaint with PPP, which will likely change their mind.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 28-03-2015 15:02
Do let us know how you get on with this.
on 29-03-2015 12:51
If there is no short code chances are it's not a subscription based service.
I have come across this company before...Do you even know what you have done to enter the competition? Usually they use pop ups...does that ring any bells?
Anyway, you can ask CS to put a premium bar on just in case.
As for the charges,I would suggest you call them back again. Make it very clear that you did not knowingly entered any competitions, if you did enter it the information was not visible or available which breaches the current regulations. They will more than likely try to convince you again that u have done it but just stay firm and pressure them into a corner with something like, "so your final answer is no refund, because If that is the case then I need to know so that I can pursue the matter legally and also notify Phonepayplus. It has worked in the past...It's worth a try...