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Anonymous
Posts: 0

Re: So man scam

Based in London , but she was adamant on the phone I clicked the button to accept charges. But there's no way I would have done this if I could clearly see the charge .
Anonymous
Posts: 0

Re: So man scam

Hi there

 

Do you still have any texts sent by them> If so what is the number/code that is sending them?

Posts: 116,673
Topics: 574
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Registered: ‎04-04-2012

Re: So man scam


@Anonymous wrote:
Based in London , but she was adamant on the phone I clicked the button to accept charges. But there's no way I would have done this if I could clearly see the charge .

If they refuse to refund you just tell them you are going to file a complaint with PPP, which will likely change their mind.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 84,483
Topics: 580
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Registered: ‎04-01-2009

Re: So man scam

Anonymous
Posts: 0

Re: So man scam

Yes I still have the texts they sent me but no number it just says receipt 😔
Anonymous
Posts: 0

Re: So man scam

If there is no short code chances are it's not a subscription based service.

I have come across this company before...Do you even know what you have done to enter the competition? Usually they use pop ups...does that ring any bells?

Anyway, you can ask CS to put a premium bar on just in case.

  As for the charges,I would suggest you call them back again. Make it very clear that you did not knowingly entered any competitions, if you did enter it the information was not visible or available which breaches the current regulations. They will more than likely try to convince you again that u have done it but just stay firm and pressure them into a corner with something like, "so your final answer is  no refund, because If that is the case then I need to know so that I can pursue the matter legally  and also notify Phonepayplus. It has worked in the past...It's worth a try...

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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: So man scam

Definitely threaten them with PPP, be prepared to carry out that threat too!

Good luck, and let us know what happens please.

Charlie.