So gutted! No text message informing me that I used up my minutes

[Anonymous]

I just received my phone bill and it's a whopping 84 quid!! 54 will be charged on minutes which I would never had used if I had known I had used all my minutes!

Why did O2 never inform me of my remaining minutes like they do to data. I am so gutted! It really makes me want to change carrier or swap back to pay & go. 😞 I am so annoyed right now

[MI5]

Use the my o2 app to keep track of your usage. You dint get alerts for mins or texts.

[jonsie]

Surely you had some idea on your usage. I would be checking if I thought I was getting near the end of my allowance.

O2's stance would be that if you are mature enough to have an account you would be responsible enough to manage it.

[Anonymous]

I dont understand. I was charged 25p per minute when i was on pay & go. Now they charged me 45p per minute cos i switched to contract?? Arent people on contracts because they are cheaper???

[jonsie]

Check in My O2 for charges outside your allowances. Being on contract has benefits but P&G does have its advantages, especially when roaming. You really need to check these things before you take out a contract. 

[MI5]

Usually you get more allowances on contract so that is your benefit.

[Anonymous]

I cant understand why they cant be bothered to send an extra text to inform me of my remaining minutes like they do to data and texts. i always thought I'd get one. i never did so i thought i didn't exceed my limit. What a great business strategy!

[jonsie]

Also TuGo and usually more data but to be honest, the way P&G tariffs are these days you have to top up a set amount every month to get your allowances. So when is a contract not a contract?

[Anonymous]

It is a contract when it is binding. Now I cant cancel it without paying the termination fee 😞

[MI5]

I'm afraid you have to take responsibility for your own account management.