Solved: Snapchat not working in Boston USA

McKitty · ‎26-03-2018

My daughter is on holiday in Boston USA and her snapchat isn't working. She has the O2 travel and facebook etc is working, Snapchat is turned on in mobile data so not sure what else to do, Any advise would be much appreciated.

Thanks in advance

MI5 · ‎26-03-2018

Check if travel mode is turned on and if so, turn it off.
http://www.idownloadblog.com/2015/08/10/snapchat-travel-mode/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎26-03-2018

Hi @McKitty If she is near WiFi she could try uninstalling & reinstalling the app

McKitty · ‎26-03-2018

Ok thanks for that 🙂

MI5 · ‎26-03-2018

Check if travel mode is turned on and if so, turn it off.
http://www.idownloadblog.com/2015/08/10/snapchat-travel-mode/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎27-03-2018

Hey @McKitty please let us know how you get on with the above suggestions.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

McKitty · ‎27-03-2018

Not sure which one worked as she deleted and re-installed her app and I also turned off the travel mode but it is now working calm is now restored thanks for all you help 🙂

Anonymous · ‎27-03-2018

You are very welcome @McKitty & welcome to the forum

Martin-O2 · ‎27-03-2018

I'm glad to hear you got this sorted @McKitty! Any more questions please let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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