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Simswap

Anonymous
Not applicable

on ‎07-02-2018 10:30

on ‎07-02-2018 10:30

I have done a simswap and I am not getting my internet access

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gmarkj
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on ‎07-02-2018 10:41

on ‎07-02-2018 10:41

Is that on the old or new sim? @Anonymous

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎07-02-2018 10:45

on ‎07-02-2018 10:45

Have you rebooted the phone and checked that data is turned on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎08-02-2018 13:51

on ‎08-02-2018 13:51

Hey @Anonymous welcome to our community! It would be lovely to hear if you managed to sort out your internet access in the end or if you're still stuck? Please let us know how you're getting on. slight_smile

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