Both my wife and I changed tariffs last weekend from the online 50 at £10.50 per month plus £6.00 for 500mb data bolt on (£16.50 in total each month) to the Simplicity 600 tariff, 600 minutes, unlimited texts, and it currently has the extra 300 O2 to O2 miniutes free included for free, at £15.50 per month and then they're also currently offering the £6.00 data bolt on for free too if you sign up to the simplicity tariff for 12 months which we both have done. Well when I log into 'my O2' it shows the agreed simplicity 600, unlimited texts and the extra 300 O2 to O2 minutes for free as advertised for £15.50, then it shows the data bolt on at £6, then it shows a £6.00 loyalty discount for the bolt on as 'pending authorisation', I ring O2 and they say that it's a 'pending authorisation' as I have to pay one month at full price to 'activate' my 12 month term, and then the 'pending' request will be authorised and I will then only pay£15.50, like I should be paying, but no-where did it say when I/we signed up to the new tariff that I/we would have to pay one month at full price????? Even worse on my wife's "my O2" hers doesn't even show a loyaly bonus or pending request or anything??? O2 say that it is pending on hers too, but why doesn't it show it, when mine does? They were both done on the same phone call to 'O2', infact hers was done first? I bet we both end up paying £21.50 for the first month, and I end up having to ring up yet again!?.
