Sim

[Paul2808]

Could you send a new SIM card out plz as the old sim does not fit in the new phone

[Paul2808]

Could you send a new SIM card out plz as the old sim does not fit in the new phone

[Cleoriff · Accepted solution]

Hi @Paul2808 

You need to go instore if one open by you.

Or call O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Bambino]

@Paul2808 If your sim card has perforations you may be able to pop out the correct size you need.