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Anonymous
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Sim

I upgraded from my old phone with 1gb to iphone x with 30gb trouble is i lost my old sim i want to use a sim from one of my other phones still under contract but this is only 1gb any suggestion on what to do ?
Posts: 70,227
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Sim

You can't use your old sim from the other contract.You have two best options

  • Call customer service and ask them to send you another sim
  • Go into your nearest O2 store and ask them for a new sim with your number that you lost. 

Did a new sim come with the phone? If so then ask O2 customer service to provision that sim and activate it. 

I would advise you to call them around 8.30am and they will sort out exactly the best way to sort it for you. I certainly wouldn't use live chat myself but that is one of the ways to contact them. 

http://www.o2.co.uk/contactus

 

Posts: 72,791
Topics: 686
Registered: ‎14-01-2013

Re: Sim


@Anonymous wrote:
I upgraded from my old phone with 1gb to iphone x with 30gb trouble is i lost my old sim i want to use a sim from one of my other phones still under contract but this is only 1gb any suggestion on what to do ?

Firstly @Anonymous Any lost sim has to be reported .

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

This should be reported immediately.

Have you lost the sim from the iPhone X with 30gb data tariff?.

Contact customer services tomorrow morning (after you have reported the loss) and explain the situation. They will advise the best course of action with regards using another sim to continue with your current tariff...https://www.o2.co.uk/contactus 

 

*The Game Is On*


Posts: 70,227
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Sim

This can be done on the same call. If you have a sim then give them the sim serial number. By provisioning that it will automatically wipe yourost simultaneously making it unusable. Some help I'd you need it :

https://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device