Solved: Re: Sim

Nicole19 · ‎30-12-2022

I want to cancel my SIM card, but keep the device

MI5 · ‎30-12-2022

See refresh guide here Guide: How does O2 Refresh work?

If your device plan is paid off, you can cancel the airtime for free Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TempoS · ‎30-12-2022

May I ask, For what reason?

TallTrees · ‎30-12-2022

Hello @Nicole19

Welcome to the o2 Community forum

I believe it is a package and if you cancel the sim part you will have to pay off the device in full.

HAPPINESS IS BEE SHAPED

MI5 · ‎30-12-2022

@Nicole19

See refresh guide here Guide: How does O2 Refresh work?

If your device plan is paid off, you can cancel the airtime for free Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Sim

Account issues

Keep old Phone number

Need PUK code

Lost sim card

Change payment date