Sim swap

[JuRun23]

Hi guys I'm just swapping from pay as you go to pay monthly, my old sim has been disconnected so thought I would put in my new pay monthly sim, but it hasn't changed my number over yet also I'm not sure if I have to activate it yet. Any help would be appreciated! 

[jonsie]

Best option is to call 202

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5]

@JuRun23 

Just keep rebooting your phone until it comes online.

Can take up to 24 hours but usually quicker.