Sim order

[Stefanie]

Hello, last week Monday I ordered a pay monthly sim and I still haven’t received anything in the post.  My Order number: ms-319699078

i don’t want to be paying my monthly bill if I haven’t even got it so could you please check in on it. Thank you 

[Cleoriff · Accepted solution]

Hi @Stefanie 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.