I'm a sim only customer with iPhone X. i get 12 GB data and unlimited calls/texts.
I want to get more minutes, and maybe get disney/audible offer. I want to keep my number.
If i go through MyO2 app, i'm offered 25gb for £42/month
If i go through O2 website, i'm offered 25gb plus Disney/Audible for £20
In the past, when O2 shops were still open, i'd have gone in and i'm sure they'd have sorted me out with the better deal. But now i'm not sure how to proceed.
I understand that i could order the better deal via the site, and then maybe port the number, but i'm worried this isn't the best way to go. I don't want to run into problems where i don't have my number for a few days, nor do i want to pay twice in a month (ie if i have 2 overlapping SIMS)
Can anyone offer advice or signpost me?
Thanks very much (and keep safe)
You need to "UPGRADE" your contract (choose sim only upgrade) not change your tariff.
You will then see the latest available offers.
It shouldn't do.
If I go in my MyO2 and look at my upgrade options, I can see all the latest simo deals to choose from.
There are 2 choices in your MyO2, Upgrade and change tariff. You want the upgrade option.
If yours is not working correctly, you'll need to call customer service Guide: How to find help & contact O2
Thanks again for your reply
I just checked again, and it's the same as it was. 2 different prices. TBH I've always found this over the years, so I go into a shop to haggle for what i want.
Unfortunately 202 are, very understandaby, not taking calls about tariffs/upgrades at the moment.
I'm surprised to hear that you can see the same offers on your MyO2 as exist on the public site. For me, here are the differences:
public site: (https://www.o2.co.uk/shop/sim-cards/sim-only-deals).
but within MyO2:
I remain confused (though grateful for your help)