Sim not arrived in post

[Lana2504]

Hi, I purchased iPhone 13 under monthly plan… sim has not arrived… email said it was sent last Tuesday….  Can I change to eSIM? 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Bambino]

@Lana2504 Probably the easiest way to resolve this is to call into an O2 store, if you have one nearby, with the email you received and photo ID. The store should be able to provide you with an esim or a physical sim and transfer your account details onto it.